Lead Restoration Tech - Crew Chief
Restoration 1 of Central Maryland Restoration 1 of Central Maryland Sykesville, MD Sykesville, MD Full-time Full-time $15 - $20 an hour $15 - $20 an hour What We Do Restoration 1 of Central Maryland (R1-CMD) helps home owners and property managers overcome the fear, frustration, and inconvenience caused by water and sewer damage, fires, and mold.
Proper emergency services require a thorough understanding of cleaning and drying science, principles of construction, industry standards (e.
g.
, S500, S520), and insurance claims processing.
Our IICRC-certified restoration technicians quickly and thoroughly address property damage while sustaining focus on the safety, economic, and emotional needs of our customers.
For over a decade, Restoration 1 has been in the business of restoring residential and commercial properties to their former glory.
A reputation for fast response, quality, accuracy, and customer service contributed to steady growth throughout the United States and Canada.
This experience has been distilled into a sales and service delivery playbook, executed by local teams with the support from corporate headquarters and our collaborative network of franchises.
Our Culture Understanding that the need for property restoration services occurs unexpectedly, we stand ready to help! Everyone on the R1-CMD team exhibits high levels of empathy for our customers, confidence in our abilities, craftsmanship in our work, and professionalism in everything we do.
We seek candidates to join our team that demonstrate a strong desire to help those in need, professional judgment, and commitment to always do the right thing, and willingness to work hard to make our company the best we can be.
Each of us is accountable to the highest standard of character, judging our actions based on what we do when no one is watching.
High Value Contribution Our business thrives from the delivery of high quality services, within the IICRC standards of care, while constantly maintaining positive, professional, and respectful interactions with those we serve.
We seek team members that will build and sustain our reputation for craftsman-level restoration services.
The successful Lead Restoration Technician will work closely with R1-CMD's owner & Production Manager to establish and extend our culture of service delivery excellence.
The Lead Restoration Tech will mentor junior technicians, teaching the methods, professionalism, and judgment required to excel as a member of our team.
The Lead Tech will be assigned a to drive to and from job sites, garage at their personal residence, secure, and keep clean and stocked.
As expected in our industry, the Lead Tech will share on call duties with other technicians for after hours service for which premium pay will be paid.
The successful lead tech will possess and demonstrate the combined mix of customer focus, restoration technical skill, and teamwork.
Responsibilities Work closely with R1-CMD owner & Production Manager to establish and sustain our company culture and reputation Train, develop, and mentor junior crew members to insure proper attitude, work techniques, and safety Communicate professionally with clients, employees, insurance adjusters and agents, trade partners, and the general public Establish and maintain safe work environments - for our customers and staff Conduct initial assessments to determine extent of and required strategy to remediate property damage Lead restoration efforts for water, smoke, fire, and mold projects Supervise up to 3 technicians, responsible for crew's productivity, quality, and reputation Perform all reasonable efforts to maintain the cleanliness, stocking, and security of assigned vehicle and equipment Perform, as part of each project team, all tasks necessary to complete restoration services Utilize Restoration 1's restoration management system (DR1VE) to plan, monitor, document, and submit restoration activity history (training on proprietary system will be provided) What We Offer Work with a growing company Advancement opportunities Competitive pay Bonus opportunities Requirements Demonstrated experience delivering high-quality restoration services Valid driver's license without a major violation A high school diploma, or the equivalent combination of education, training and experience IICRC certifications (WRT, FSRT, AMRT) preferred; willingness and ability to obtain certification required (company will pay fees and costs) Customer service mindset; true desire to help others Ability to maintain respectfulness and patience, even in times of conflict Demonstrate honesty, dependability, efficiency, and quality in all activities and interactions Commitment to remain available and ready for duty at all times while on call Effective communicator Ability to assign tasks to, motivate, and supervise the quality of high performance teams consisting of up to 3 people Attention to detail with regards to restoration techniques and IICRC standards of care Eager to learn and acquire new skills Convey a sense of pride - in our work and our company At least some sense of humor! We perform difficult, uncomfortable, and dirty services that require some ability to laugh (some jobs more than others).
Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour
Experience:
Restoration:
1 year (Preferred) Auto Restoration:
1 year (Preferred) Communication Skills:
1 year (Preferred) Education:
High school or equivalent (Preferred) License:
Driver's License (Preferred) Additional Compensation:
Bonuses Commission Work Location:
One location
Benefits:
Retirement plan Paid time off This Company Describes Its Culture as:
Team-oriented -- cooperative and collaborative Detail-oriented -- quality and precision-focused Outcome-oriented -- results-focused with strong performance culture This Job Is:
A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Company's website:
www.
restoration1cmd.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
Proper emergency services require a thorough understanding of cleaning and drying science, principles of construction, industry standards (e.
g.
, S500, S520), and insurance claims processing.
Our IICRC-certified restoration technicians quickly and thoroughly address property damage while sustaining focus on the safety, economic, and emotional needs of our customers.
For over a decade, Restoration 1 has been in the business of restoring residential and commercial properties to their former glory.
A reputation for fast response, quality, accuracy, and customer service contributed to steady growth throughout the United States and Canada.
This experience has been distilled into a sales and service delivery playbook, executed by local teams with the support from corporate headquarters and our collaborative network of franchises.
Our Culture Understanding that the need for property restoration services occurs unexpectedly, we stand ready to help! Everyone on the R1-CMD team exhibits high levels of empathy for our customers, confidence in our abilities, craftsmanship in our work, and professionalism in everything we do.
We seek candidates to join our team that demonstrate a strong desire to help those in need, professional judgment, and commitment to always do the right thing, and willingness to work hard to make our company the best we can be.
Each of us is accountable to the highest standard of character, judging our actions based on what we do when no one is watching.
High Value Contribution Our business thrives from the delivery of high quality services, within the IICRC standards of care, while constantly maintaining positive, professional, and respectful interactions with those we serve.
We seek team members that will build and sustain our reputation for craftsman-level restoration services.
The successful Lead Restoration Technician will work closely with R1-CMD's owner & Production Manager to establish and extend our culture of service delivery excellence.
The Lead Restoration Tech will mentor junior technicians, teaching the methods, professionalism, and judgment required to excel as a member of our team.
The Lead Tech will be assigned a to drive to and from job sites, garage at their personal residence, secure, and keep clean and stocked.
As expected in our industry, the Lead Tech will share on call duties with other technicians for after hours service for which premium pay will be paid.
The successful lead tech will possess and demonstrate the combined mix of customer focus, restoration technical skill, and teamwork.
Responsibilities Work closely with R1-CMD owner & Production Manager to establish and sustain our company culture and reputation Train, develop, and mentor junior crew members to insure proper attitude, work techniques, and safety Communicate professionally with clients, employees, insurance adjusters and agents, trade partners, and the general public Establish and maintain safe work environments - for our customers and staff Conduct initial assessments to determine extent of and required strategy to remediate property damage Lead restoration efforts for water, smoke, fire, and mold projects Supervise up to 3 technicians, responsible for crew's productivity, quality, and reputation Perform all reasonable efforts to maintain the cleanliness, stocking, and security of assigned vehicle and equipment Perform, as part of each project team, all tasks necessary to complete restoration services Utilize Restoration 1's restoration management system (DR1VE) to plan, monitor, document, and submit restoration activity history (training on proprietary system will be provided) What We Offer Work with a growing company Advancement opportunities Competitive pay Bonus opportunities Requirements Demonstrated experience delivering high-quality restoration services Valid driver's license without a major violation A high school diploma, or the equivalent combination of education, training and experience IICRC certifications (WRT, FSRT, AMRT) preferred; willingness and ability to obtain certification required (company will pay fees and costs) Customer service mindset; true desire to help others Ability to maintain respectfulness and patience, even in times of conflict Demonstrate honesty, dependability, efficiency, and quality in all activities and interactions Commitment to remain available and ready for duty at all times while on call Effective communicator Ability to assign tasks to, motivate, and supervise the quality of high performance teams consisting of up to 3 people Attention to detail with regards to restoration techniques and IICRC standards of care Eager to learn and acquire new skills Convey a sense of pride - in our work and our company At least some sense of humor! We perform difficult, uncomfortable, and dirty services that require some ability to laugh (some jobs more than others).
Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour
Experience:
Restoration:
1 year (Preferred) Auto Restoration:
1 year (Preferred) Communication Skills:
1 year (Preferred) Education:
High school or equivalent (Preferred) License:
Driver's License (Preferred) Additional Compensation:
Bonuses Commission Work Location:
One location
Benefits:
Retirement plan Paid time off This Company Describes Its Culture as:
Team-oriented -- cooperative and collaborative Detail-oriented -- quality and precision-focused Outcome-oriented -- results-focused with strong performance culture This Job Is:
A job for which military experienced candidates are encouraged to apply Open to applicants who do not have a college diploma Company's website:
www.
restoration1cmd.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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