PC Network Support Tech 3

Northrop Grumman Enterprise Services is seeking a well-qualified Desktop PC Tech for a classified government program at its Sykesville, MD location. Individual will perform the following duties on a day-to-day basis in support of the program:
Provide technical support for computers and associated networks.
Install, troubleshoot, service, and repair personal computers, related PC software, telephones, cables, and connectors. Connect personal computers and terminals to existing data networks. Perform basic PC setups.
Instruct and assist users in the use of personal computers and networks. Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases. Maintain trouble logs.
Complete paperwork and other tasks needed to satisfy Security requirements. Follow all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Work with Security to remediate classified data spillage incidents.
Coordinate with users, service desk, server administrators, network engineers, and customer and IT management.
Review the trouble ticket queue to identify issues that need to be addressed. Work through the ticket queue without intervening management direction (self-motivated). Resolve tickets within established SLAs. Raise issues that require management attention or involvement.
Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.
Work with system administrators and other staff to resolve support issues, escalating where appropriate.
Participate in new installations, testing and special projects as needed.
Spend significant portions of the day away from the desk supporting users and moving equipment.
Ability to work after hours and weekends as needed.
Basic Qualifications:
AA or other 2 year degree in related discipline and 3 years of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement.
Active DoD Secret Clearance required, adjudicated within the last 5 years, and the ability to be cleared to special access programs.
Ability to lift equipment weighing up to 40 pounds.
US citizenship is required in order to obtain and maintain security clearance.
Proficiency in Microsoft products such as Windows Desktop OS, Office Product Suite.
Preferred Qualifications:
Bachelors of Science or other technical based degree.
Active DoD Top Secret clearance.
CompTIA Security CE Certification.
Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
Experience with zero and/or thin client devices.
Experience in Active Directory configuring user and computer accounts.
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
Experience supporting VMware VDI (Virtual Desktop Infrastructure).
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

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